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| | Industry Regulation | | |
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| | The UK regulator for the Electricity and Gas industries is Ofgem. It was formed by the merger of Ofgas and Offer the former regulators for Gas and Electricity. | | |
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| | Ofgem have published some very helpful Consumer Factsheets on the competitive energy market and also published complaint stastics and other useful information. We recommend that you visit their site in order to access consumer information regarding 'quality of service' issues, and 'energy efficiency programmes'. | | |
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| | An independent consumer organisation created by Parliament to protect the interests of all domestic, commercial or industrial energy (gas and electricity) consumers. Energywatch are committed to improving the service offered to energy consumers | | |
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| | Useful Numbers | | |
| | | Transco | 0800 111 999 | 24 hour National Emergency Number. Transco, the gas pipeline company, is responsible for dealing with gas leaks and emergencies. | | CORGI Helpline | 01256 372 200 | Repairs to gas equipment must be carried out by CORGI registered installers. | | Meter Number Helpline | 0870 608 1524 | To find out your Gas Meter Point Reference Number. | | Ofgem | 0800 88 77 77 | The regulator for the Gas and Electricity industry. For more information about switching supplier. | | Energywatch | 0845 906 0708 | New organisation set up by parliment in November 2000 to represent the interests of all gas and electricity consumers. This should be the first port of call for customers who have not been able to resolve complaints with gas or electricity companies. |
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